Arizona Relay Service
Arizona Relay Service - 711
7-1-1 is a National Number
Since October 1, 2001, 7-1-1 has been a national number for dialing state-specific relay providers. So, whether you’re away on vacation or even calling from within Arizona, you can simply dial 7-1-1 and connect with AZRS. It is so easy to remember: all you have to do is dial a three-digit number!
7-1-1 Through a PBX
A Private Branch Exchange (PBX) is a piece of equipment, located on a customer’s premises, which processes internal and external calls similar to a local telephone company switch. Calls made from a location with a PBX first go through the PBX, then to the local telephone company, and then to the relay center. Some apartment complexes or housing units, and many places of business, use a PBX. Most PBXs have been programmed to recognize 7-1-1 and send calls to the local telephone company.
But if you live or work in a place where you are not able to dial 7-1-1, it is probably because the PBX in that location needs to be reprogrammed. The telecommunications or PBX manager for your location is the person who can reprogram the PBX. Contact that person and explain that they need to program the PBX to recognize 7-1-1. If you have any questions or problems with this procedure, please let us know by filling out the AZRS Commendations, Complaint & Inquiry Form here, or by contacting AZRS Customer Service at 1-800-347-1695 (TTY) or 1-866-259-1768 (voice).
AZRS Customer Profile
7-1-1 calls are answered first by voice, then by TTY. If you are a TTY user, you may have experienced a delay in the Communication Assistant's (CA's) response to your call. For a faster connection, simply establish a Customer Profile. Your Customer Profile is a summary of your call preferences that is automatically displayed to the CA every time you make a relay call. Without having to describe your preferences to the CA each time you call, you connect to AZRS faster. Having a Customer Profile also allows you to program up to 10 speed-dial numbers. There is no charge to set up your personalized Customer Profile.
To establish a Customer Profile, use our on-line form or contact AZRS Customer Service at 1-800-347-1695 (TTY) or 1-866-259-1768 (voice).
Call Flow for 7-1-1
How does your 7-1-1 call connect to AZRS? When you dial 7-1-1, your call goes to your local telephone company’s switch for routing instructions. The switch “sees” 7-1-1 and automatically routes the call to the AZRS center for processing.
