Arizona Relay Service
Arizona Relay Service - Using VCO
When making a Voice Carry-Over (VCO) call, dial:
1-800-842-9818
An AZRS communication assistant (CA) will answer like this:
AZRS CA 4999 (F) NMBR CALLING PLS GA
Using your voice through a standard handset, you answer with the number you want to call, also giving them the extension if necessary:
Pls call 602-555-1234 Go-Ahead
Pls call 602-555-1234 x345 Go-Ahead
The communication assistant will then dial the number, informing you of the call process as they connect your call:
DIALING 602-444-1234 RINGING 1... RINGING 2... RINGING 3...
When the call is answered, the communication assistant will begin relaying your call.
The communication assistant will explain AZRS and VCO to the other person if they are unfamiliar with both.
HELLO (F) (EXPLAINING RELAY) HELLO THIS IS CHRISTI GA
Your call is now connected. The CA will then relay the call between yourself and your party; typing the standard phone user's spoken words to the VCO user and allowing the VCO user to reply for themselves, using their own voice, back to the standard phone user. Remember to end each exchange with "Go Ahead." This is a turn-taking cue that informs both the communication assistant and your party when to respond.
