Making a Voice Call

AZRS allows you to communicate with important people in your life who are Deaf, Hard of Hearing or Speech Disabled.

When you place a call through AZRS, your side of the conversation is typed by the Communications Assistant (CA) and "relayed" to the person you are calling. The CA then voices typed or signed responses from that person for you to hear. It’s a simple, easy and effective way to communicate with friends, family and business people who are important to you.

When making a standard voice call, dial 1-800-842-4681

An AZRS communication assistant (CA) will answer like this:

"Arizona Relay, CA 4999. What number are you calling please?"

You answer with the number you want to call, also giving them the extension if necessary:

"Please call Christi at 602-555-1234. Go-Ahead."

"Please call Christi at 602-555-1234 x345 Go-Ahead."

The communication assistant will then dial the number, informing you of the call process as they connect your call:

"Dialing 6-0-2-5-5-5-1-2-3-4. Please hold while I connect your call."

When the call is answered, the communication assistant will begin relaying your call.

Note: The communication assistant will explain AZRS, including how to use VCO, to the other person if they are unfamiliar with the service. Also, the communication assistant will speak in the first person, as if they were your caller. Respond as if you were talking directly to your caller.

"Hello this is Christi. Go-Ahead"

Your call is now connected.

The communication assistant will then relay the call between yourself and your party; typing the standard phone user's spoken words to the TTY user and then voicing the TTY user's text back to the standard phone user.

Remember to end each exchange with

"Go Ahead."

This is a turn-taking cue that informs both the communication assistant and your party when to respond.

When you are ready to end your conversation, say

"SK" (Stop Keying)