Calling Features

CALLER ID

AZRS users have enjoyed true Caller ID, something that brings relay service closer to the equivalent of telephone service available to the general public.

 

What is true Caller ID?

If you have Caller ID service, you will see on your Caller ID box the number and, if available, the name of the person calling you through AZRS. Similarly, if you call someone through AZRS, your telephone number and, if available, your name will show on their Caller ID box. True Caller ID also preserves any special call features, such as call blocking.

 

What are the benefits of Caller ID?

When you are away from home and someone tries to reach you through AZRS, you will see the caller's telephone number displayed on your Caller ID box. This way, you will know who tried to call and can return the call using AZRS.

 

What should I know about Caller ID?

True Caller ID works the same way as if you dialed directly to the person you want to call. If you subscribe to "Caller ID blocking," your telephone number will NOT be sent to the person you are calling through AZRS.

Also, if you subscribe to Caller ID blocking and if the person you are calling through AZRS subscribes to "Anonymous Call Rejection," your call will not be accepted by that person. Anonymous call rejection is a way for people to refuse unwanted calls that appear on the Caller ID display as private or anonymous. The telephone of the person you are calling through AZRS will not ring, and you will get a message instructing you to temporarily unblock your telephone number if you want to call them. In this case, you will need to temporarily unblock your telephone number by pressing *82**, and then dialing the AZRS number. Your telephone number will remain temporarily unblocked until you hang up.

 

How do you get Caller ID service?

To subscribe to Caller ID, or for more information and/or instructions on how to use Caller ID, please contact your local phone company.
** Some local telephone companies may use a different number for temporarily unblocking telephone numbers; please check with your local telephone company if you have a problem unblocking your telephone number with *82.

 

CONFERENCE CALLING CAPABILITIES

Relay users have many different ways to utilize conference calling capabilities when making a relay call. Conference features can be utilized whether the customer is using traditional relay or CapTel. These features can be accessed in a variety of ways and can be used by both voice relay users and relay users who use a text telephone or other type of assistive device. All users can participate in a conference call by either initiating the call or by participating in it via a conference bridge or telephone number or other conferencing features on their telephone. Some companies offer conference services at no charge.

 

Traditional Relay

There are many options in which traditional relay users can utilize conference capabilities. This feature can be used on either the originating end of the call or the terminating end of the conversation, whichever fits the needs of the particular user.

 

Conference Calling - TTY Relay Users

  • TTY user calls the relay and then conferences in a second relay user using a three way calling feature from his/her LEC
  • TTY user receives a call from the relay and then conferences in a second relay user using a three way calling feature from his/her LEC
  • TTY user calls a conference bridge or telephone number to participate in a conference call

 

Conference Calling - Voice Relay Users

  • Voice user calls the relay and conferences in another voice user using a three way calling feature from his/her LEC
  • Voice user receives a call from the relay and then conferences in another person using a three way calling feature from his/her LEC

 

Conference Calling - VCO Relay Users

  • VCO user calls the relay and then conferences in a second relay user using a three way calling feature from his/her LEC
  • VCO user receives a call from the relay and conferences in a second relay user using a three way calling feature from his/her LEC
  • VCO user calls a conference bridge or telephone number to participate in a conference call

 

Conference Calling - HCO Relay Users

  • HCO user calls the relay and then conferences in a second relay user using a three way calling feature from his/her LEC
  • HCO user receives a call from the relay and conferences in a second relay user using a three way calling feature from his/her LEC
  • HCO user calls a conference bridge or telephone number to participate in a conference call

 

Conference Calling - Speech-to-Speech Relay Users

  • Speech to Speech user calls the relay and then conferences in a second relay user using a three way calling feature from his/her LEC
  • Speech to Speech user receives a call from the relay and conferences in a second relay user using a three way calling feature from his/her LEC
  • Speech to Speech user calls a conference bridge or telephone number to participate in a conference call

 

Conference Calling – CapTel® Relay Users

  • Users of CapTel are also able to take advantage of conferencing capabilities by using a conference bridge or conference telephone number. Three way calling or other types of conference calling where it is necessary to press the flash hook are not possible on CapTel calls because a CapTel call rely on a data connection which cannot be broken by using the flash hook. However, the person the CapTel user is calling can establish a three-way call on all the scenarios below.
  • CapTel user calls the CapTel relay center and asks the CA to dial the conference telephone number
  • CapTel users can also connect on phones with multiple lines that have the ability to conference.