About calling 7-1-1 through a PBX
A Private Branch Exchange (PBX) is telephone equipment, generally located within a business through which internal and external calls are processed, similar to a local telephone company switchboard. In addition to businesses where phones are located in separate offices, hotels and some housing facilities use a PBX. Calls made from a location with a PBX first go through the PBX, then to the local telephone company, and then on to the relay center. Most PBXs have been programmed to recognize 7-1-1 and send calls to the local telephone company.However, if you live or work in a place where you are not able to dial 7-1-1, it is probably because the PBX in that location needs to be reprogrammed. The telecommunications or PBX manager for your location is the person who can reprogram the PBX. Contact that person and explain that the PBX needs to be reprogrammed to recognize 7-1-1. If you have any questions or problems with this procedure, please let us know by filling out the AZRS Contact Form here, or by contacting AZRS Customer Service at 1-800-347-1695 (TTY) or 1-866-259-1768 (voice).
AZRS Relay Customer Profile
A Relay Customer Profile (RCP) allows you to summarize your call preferences which display to the Communication Assistant (CA) every time a call is placed or received at the number associated with your profile. Without having to describe your preferences each time you call, you connect to AZRS fast since all your preferences are available to the CA automatically! Having a Customer Profile also allows you to personalize your greeting, specify your long distance provider, create a list of speed-dial numbers and more. There is no charge to set up your personalized Customer Profile.To establish a Customer Profile, use our online form or contact AZRS Customer Service at 1-800-347-1695 (TTY) or 1-866-259-1768 (voice).
Call Flow for 7-1-1
When you dial 7-1-1, your call goes to your local telephone company’s switch for routing instructions. The switch "sees" 7-1-1 and automatically routes the call to the AZRS Call Center for processing.