Using 2-Line HCO

This enhanced relay feature gives you more control—and allows you to have an interactive conversation without the use of "GA" (Go Ahead) and "SK" (Stop Keying) instructions.

Unlike typical relay calls, the Communication Assistant (CA) does not identify the relay and is present only to voice the typing of the HCO user.

 

How to make a 2-Line HCO Call

Using your TTY, dial 7-1-1 or 1-800-367-8939.

When the CA answers the call, inform the CA that this will be a 2-Line HCO call.

You may do so by typing "CA I AM MAKING A 2 LINE HCO CALL. PLS CALL ME BACK ON MY VOICE LINE XXX.XXX.XXXX".

The CA will dial your voice number. On your screen you will see: "Dialing XXX-XXX-XXXX, Ring 1, 2…".

Answer your voice line by typing:

" HELLO CA I AM GOING TO MAKE A 2 LINE HCO CALL. I (WANT/DO NOT WANT) YOU TO IDENTIFY AND/OR EXPLAIN RELAY. I AM GOING TO PUT YOU ON HOLD AND CONFERENCE IN ANOTHER PERSON. I CAN HEAR YOU AND THE OTHER PERSON. I WANT YOU TO VOICE WHAT I TYPE, WHILE I TYPE IT. DO YOU UNDERSTAND?"

When the CA has confirmed, type:
"WHEN THEY ANSWER THE PHONE PLEASE VOICE (type your greeting before dialing your call).

On your voice phone, place the CA on hold (as required to make a 3-way/conference call).

When you hear dial tone, dial the number of the person you want to call.

Once you have finished dialing, IMMEDIATELY press the button to conference/join the call. This will allow the CA to hear the person answer and immediately voice your greeting.

Connect the conference immediately on your voice phone. Note that terms such as "hold", "switch hook," "flash", "conference" and "link" may vary according to your telephone company’s features and procedures.

When the called party answers, the CA will start speaking your typed words to that person.

You will be able to hear what the other party says and you will respond by typing. There is no need for either of you to wait for a "Go Ahead" or "GA".