Using 2-Line VCO

This enhanced relay feature allows you to have an interactive conversation without the use of "GA" (Go Ahead) and "SK" (Stop Keying) instructions.

Unlike typical relay calls, the Communication Assistant (CA) does not identify the relay and is present only to type the voice of the called party.


How to make a 2-Line VCO Call

Using your TTY, dial 7-1-1 or 1-800-842-4681.

When the CA answers the call, inform the CA that this will be a 2-Line VCO call. You may do so by either speaking to the CA or typing "2LVCO PLS GA".

Instruct the CA to dial your voice telephone number.
The CA will dial your voice number and type back: "Dialing XXX-XXX-XXXX, Ring 1, 2…".

Answer your voice line with your voice. Ask if the CA can hear you.
The CA will type back a response on your PC or TTY.

Ask the CA to hold. Then place the CA on hold on your voice phone and create a conference call as per your telephone equipment requirements.

From your voice phone, dial the number of the person you want to call.

Connect the conference immediately on your voice phone. Note that terms such as "hold", "switch hook," "flash", "conference" and "link" may vary according to your telephone company’s features and procedures.
When the called party answers, the CA will start typing that person’s spoken words to you. The relay will not be identified or explained by the CA.

You will speak directly to the other party. There is no need for either of you to wait for a "Go Ahead" or "GA". The relay and the CA will be "invisible."


Tips for Making a 2-Line VCO Call

When the Communications Assistant (CA) calls your second line, answer:

"Hello, CA. Can you understand my voice? Please type back to me if you can."
The CA should type "Yes" or "Yes, I can understand your voice."

On your voice line, repeat your intentions.

"CA, I am making a 2-Line VCO call. I am going to put you on hold and conference in another person. I want you to type their voice, not my voice. Do you understand?"

Once the CA has typed "Yes", tell the CA you are putting him/her on hold.

You are encouraged to work with your CA as a team player. CA’s are an important part of your call. The more clearly they understand your intentions, the better they can serve you.