TTY Users

The most common way to connect to the relay—allowing you to type your messages and read the other person’s responses.

A TTY (or text telephone) device includes a keyboard for typing your side of the conversation—and a screen on which the other person’s responses appear, which are ty ped by the Communication Assistant (CA).

When making a teletypewriter (TTY) call, dial 1-800-367-8939

An AZRS communication assistant (CA) will answer like this:

AZRS CA 4999 (F) NMBR CALLING PLS GA

You answer with the number you want to call, also giving them the extension if necessary:

Pls call 602-555-1234 GA

Pls call 602-555-1234 x345 GA

The communication assistant will then dial the number, informing you of the call process as they connect your call:

DIALING 602-444-1234 RINGING 1... RINGING 2... RINGING 3...

When the call is answered, the communication assistant will begin relaying your call.

The communication assistant will explain AZRS to the other person if they are unfamiliar with the relay service.

HELLO (F) (EXPLAINING RELAY) HELLO THIS IS CHRISTI GA

Your call is now connected. The communication assistant will then relay the call between yourself and your party; typing the standard phone user's spoken words to the TTY user and then voicing the TTY user's text back to the standard phone user.

IMPORTANT NOTE:
Remember to end each exchange with "GA" (Go-Ahead). This is a turn-taking cue that informs both the communication assistant and your party when to respond.

When you are ready to end your conversation, say

"SK" (Stop Keying)

Click here for more information on TTY etiquette.