Using VCO

If you can communicate clearly by talking, but have difficulty hearing on the phone, Voice Carry Over (VCO) from AZRS is perfect for you.

With VCO, you talk directly to the people you call—and have their responses typed back to you. It’s like having your telephone conversations captioned. No more worry about struggling to hear the person on the other end of the line. You enjoy the freedom of using your own voice—while borrowing our ears.  

VCO is especially helpful for people who can speak clearly, but may have a hard time hearing over the phone.

When making a Voice Carry-Over (VCO) call, dial 1-800-842-9818

An AZRS communication assistant (CA) will answer like this:

AZRS CA 4999 (F) NMBR CALLING PLS GA

Using your voice through a standard handset, you answer with the number you want to call, also giving them the extension if necessary:

Pls call 602-555-1234 Go-Ahead

Pls call 602-555-1234 x345 Go-Ahead

The communication assistant will then dial the number, informing you of the call process as they connect your call:

DIALING 602-444-1234 RINGING 1... RINGING 2... RINGING 3...

When the call is answered, the communication assistant will begin relaying your call.

The communication assistant will explain AZRS and VCO to the other person if they are unfamiliar with both.

HELLO (F) (EXPLAINING RELAY) HELLO THIS IS CHRISTI GA

Your call is now connected. The CA will then relay the call between yourself and your party; typing the standard phone user's spoken words to the VCO user and allowing the VCO user to reply for themselves, using their own voice, back to the standard phone user.

Remember to end each exchange with

"Go Ahead."

This is a turn-taking cue that informs both the communication assistant and your party when to respond.

When you are ready to end your conversation, say "SK" (Stop Keying).